We accept all major credit cards, debit cards, Google Pay, Apple Pay, Shop Pay, PayPal and Venmo (through PayPal).

When using a third-party payment processor, please make sure your saved information is correct and up to date to prevent processing delays or order cancellation.

If you’re eligible for Shop Pay Installments, orders totaling $50.00 or more can be split into four bi-weekly, interest-free installment payments or monthly installment payments (interest rates from 10% to 36% APR apply).

More information about Shop Pay Installments can be found here.

Of course! Choose the 'Pick up' option when placing your order and you'll receive an email notification when your order is ready

Local pickup orders are usually ready within 24 hours (Mon-Fri).

Please note that your order may not be ready for pickup the same day it was placed.

Sorry, special ordering items not regularly kept in stock is not a service we offer.

As an independent importer and specialty direct-to-customer retailer, we do not provide wholesale pricing or other industry discounts.

If a product is sold out, it's usually because our supplier or the manufacturer is out of stock.

You can sign up to receive a stock alert on the product page, and you'll receive an email notification as soon as we get more.

All payment attempts will immediately appear as a pre-authorization or pending charge, which is different than a completed charge. If your payment can't be completed, the pre-authorization hold will be removed within a couple days, depending on the policies of your bank or credit card provider.

This has nothing to do with us, it’s just part of how credit cards work.

An online order can be canceled for various reasons, including (but not limited to):

• Stock availability. It is possible that an item sold out before we could process your order for shipping.

• Payment issues. Your payment couldn't be processed or we weren't able to verify your payment details.

• Delivery address issues. You may have entered an incorrect or incomplete address, and we are not able to ship your order.

When an order, or part of it, is canceled, a refund is immediately issued for the corresponding payment amount. It may take several days for a refunded amount to appear on your bank or credit card statement, depending on your financial institution's policies.

In addition to the reasons listed above, Retrogression reserves the right to cancel any order at our discretion.

Changes can't be made to orders after completing checkout. This includes adding items, removing items, changing size, color, or quantity.

If you made a mistake or want to make changes, you can cancel an order within 30 minutes of being placed from the Order Confirmation page displayed after completing checkout, or from your Order History if you have an account with us. A link to cancel is also provided in the email you receive confirming your order.

Your payment will be automatically refunded when your order is canceled. It may take several days for a refunded amount to appear on your bank or credit card statement, depending on your financial institution's policies.

If you don't see a "Cancel order" button on the Order Details page, your order is being processed and can no longer be canceled.

Our payment processors require us to ship to the address used at checkout, as per their merchant agreement terms & conditions.

If you made a mistake or used outdated auto-fill info when checking out, you can cancel your order within 30 minutes of being placed from the Order Confirmation page displayed after completing checkout, or from your Order History if you have an account with us. A link to cancel is also provided in the email you receive confirming your order.

Once your order is cancelled, a refund will be issued and you can place your order again using the correct address.

Our shipping dept. is pretty quick, and most orders are usually dispatched within 24 hours (Mon-Fri).

Some delays may occur during times when we're experiencing a high volume of online orders (ie: Spring/Summer, during or immediately following a sale or promotion, or the winter holiday season). Being patient during these times is appreciated.

Federal and Postal holidays will also cause slight delays in shipping.

Please see our Shipping page for all the information you could ever need about our shipping methods and policies.

Yes, we offer worldwide shipping. Please see our Shipping page for more information.

A shipment confirmation email containing tracking info will be sent when your order is processed for shipping.

Check your Promotions folder if you are a Gmail user because these emails sometimes end up there. If you still don't see it, check your Spam folder too, just in case!

It sometimes takes up to 24 hours for the tracking information shown online to be updated once the shipping label is scanned by the carrier so please be patient before emailing us about how your tracking number doesn't work.

If you type your email address incorrectly or use outdated autofill info during checkout, you obviously won't receive any updates about your order.

After being picked up from our warehouse, it usually takes up to 24 hours for your order tracking info to be updated online.

If your tracking info shows no updates after a couple of days, it usually means the shipping label may have been scanned incorrectly by the shipping carrier or not scanned at all, and may not show any updates until the package is processed through your local sort facility or delivered. This is beyond our control, and we can't provide any info that isn't already shown on the tracking page.

You can sign up for text or email updates on the shipping carrier's tracking page, and will be notified as the status changes.

If you won't be home to accept and sign for your delivery, the driver will deliver the package to a local UPS Access Point, where it will be held for you to pick up within 5 business days. 

The pickup location will be noted on your tracking page once the carrier drops off the package and it is processed for pickup.

We can try. If proof can be provided that your order was never delivered after reasonable time has passed (such as a tracking link showing no updates or documented delivery date), contact us and we'll do our best to figure it out. 

If the shipping carrier declares your shipment lost, we will refund you for the missing items. Please note that your original shipping charge may not be refunded.

We are not responsible for packages lost or misdelivered due to incorrect shipping details provided at checkout.

Sometimes a shipping carrier or delivery driver will pre-scan packages preparing for delivery, which may trigger a delivery confirmation email before the order actually arrives. These packages usually show up later the same day or on the following business day.

If your order was shipped via UPS, you may receive a delivery confirmation email when your shipment was tendered to USPS for final delivery. In this instance, a new link to track the updated delivery is usually available on your UPS tracking page when your shipment is processed by USPS.

If a few days have passed since your shipment was marked as delivered by the carrier, please check all secure locations around your property, talk to your housemates, neighbors, etc. and if you still can't locate it, contact us and we'll do our best to resolve the issue for you.

Please note: Retrogression is not responsible for packages stolen from your doorstep after being delivered.

If your order is returned to us by the shipping carrier because you used an incorrect address when completing your purchase, you will be refunded for the item(s) when we receive the returned package.

Original shipping charges are not refundable. If your order qualified for free shipping, the amount it cost us to ship your order will be deducted from your refund or credit.

If an oversized item is returned to us, a 10% handling fee will be deducted from your refund because UPS bills the shipper for return shipping when a package is undeliverable due to address issues.

It's your responsibility to thoroughly inspect all items immediately upon receiving your order, before assembling or installing any components.

We do our best to pack everything securely for shipping but in the unfortunate event of you receiving something that was damaged during transit, contact us right away.

Please be ready to provide detailed photos of the damage, and do not discard any boxes, packaging or packing materials, as photos of these things may be needed to file an insurance claim with the shipping carrier for receipt of damaged goods.

In most situations, warranty issues are usually handled directly by the manufacturer.

Please see our Warranty Info page for more information.

We try our best to display up-to-date product photos and list current details but occasionally changes a manufacturer may make to a logo, the design or specifications of a product will slip by us. Because product photos and specs are often supplied by the manufacturer, we can't be held responsible for these slight discrepancies.

In addition, not all screens, resolution settings and other individual device settings display colors exactly the same way, which is beyond our control.

If you have any questions or concerns, feel free to contact us prior to placing your order.

Oops! We pride ourselves on keeping the works well-oiled and operating smoothly, but we’re only people and all people occasionally make mistakes.

If you received something other than what you ordered, please see our Returns page and follow the instructions to send back an incorrect item so we can get you taken care of right away.

Returns for eligible items are accepted within 30 days of the purchase date. Please see our Returns page for more details.

If you still have questions, contact us and we'll get back to you as soon as possible, usually within 24 hours (Mon-Fri).